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Frequently Asked Questions
HOW QUICKLY CAN I MOVE IN?
You can reserve your unit online or come in to the store. Dependent upon availability and relevant documentation provided you can move into your unit the same day. We can also accept reservations for units up to two months in advance.
WHAT DOCUMENTATION IS REQUIRED FOR MOVING IN?
2 forms of identification are required. Either a driver’s licence or passport together with a utility bill.
WHAT IS THE MINIMUM RENTAL PERIOD?
We work on a subscription service, meaning your first payment will cover your storage costs for 28 days. From then, the subscription will automatically renew until 14 days’ notice is given for any cancellation.
HOW CAN I PAY?
Payments are taken automatically once your account is set-up with the relevant card details. Our team can assist with your account setup.
DO YOU OFFER STORE PROTECTION?
We offer protection plans that can be included for a small additional charge. All customers must have protection when storing.
IF THERE IS A CHANGE IN MY REQUIREMENTS CAN I CHANGE MY UNIT TO EITHER A SMALLER OR LARGER UNIT?
Yes, depending on availability we are more than happy to assist you and will alter your monthly payments as appropriate.
DO YOU HAVE A FORKLIFT AVAILABLE?
Yes, we have a Forklift on site which our staff are fully qualified to operate for you.
DO YOU HAVE TROLLEYS ON SITE?
Yes, we have trolleys for customer use to help your move run smoothly. We also have goods lifts and drive-up access to make moving in as simple as possible.
IS THERE ANYTHING I CANNOT STORE?
Prohibited items include but are not limited to:
- Food or perishable goods unless securely packed
- Living creatures
- Flammable or combustible materials
- Firearms, explosives, weapons, ammunition or fireworks
- Radioactive, chemical or biological agents
- Asbestos, or other potentially dangerous materials
- Illegal substances, drugs or any illegally obtained goods
- Compressed gases or fuels
- Items of high value requiring specialist storage such as jewellery, money etc